Terms

  • Disclaimer

    • THE COMPANY DOES NOT CONTROL, ENDORSE OR ACCEPT RESPONSIBILITY FOR ANY PRODUCT (INCLUDING BUT NOT LIMITED TO PRODUCT CATALOGUES) OR SERVICES OFFERED BY VENDORS OR BY THIRD PARTIES ACCESSIBLE THROUGH THE PLATFORM OR ANY LINKED SITES. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER ABOUT, AND SHALL NOT BE LIABLE FOR, THE VENDOR OR ANY SUCH THIRD PARTIES, THEIR PRODUCTS OR SERVICES, INCLUDING REPRESENTATIONS RELATING TO NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ANY TRANSACTIONS THAT YOU MAY HAVE WITH SUCH THIRD PARTIES ARE AT YOUR OWN RISK. THE PRODUCTS AND SERVICES SHALL BE SUBJECT TO VENDOR’S TERMS AND CONDITIONS FOR WARRANTY, SERVICE AND MAINTENANCE, AND THE COMPANY DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE SAME. THE COMPANY ALSO DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE USAGE OF THE PRODUCTS OR SERVICES BY YOU.
    • THE COMPANY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY DEFECTIVE OR COUNTERFEIT PRODUCTS PURCHASED OR SERVICE AVAILED BY YOU FROM THE VENDOR/S AND THE COMPANY SHALL NOT ASSUME ANY LIABILITY IF THE PRODUCT PURCHASED OR SERVICE AVAILED BY YOU FROM THE VENDOR/S IS NOT EXACTLY AS PER SPECIFICATIONS DETAILED IN THE PURCHASE CONFIRMATION ORDER.

      TERMS AND CONDITIONS – WITHOUT PREJUDICE

      This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

      This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.snoot.in Platform and/or application.

      The domain name www.snoot.in (hereinafter referred to as “Website”), the application Snoot (hereinafter referred to as “App”), hereinafter collectively referred to as “Platform”, is owned by Animal Family Private Limited, a Company incorporated under the Companies Act, 2013 with its registered office situated at Animal Family Private Limited , India (hereinafter referred to as “the Company”).

      Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Company and these terms and conditions including the policies constitute your binding obligations, with the Company.

      For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. The Company allows the User to surf the Platform or making purchases without registering on the Platform. The term “We”, “Us”, “Our” or “The Company” shall mean Animal Family Private Limited .

      When You use any of the services provided by Us through the Platform, including but not limited to ambulances, consultations, pet essentials, etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

      ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE , SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by the Company Policies (including but not limited to Privacy Policy) as amended from time to time.

  • Use of the Platform

    You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:

    • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve the right to bar any such activity.
    • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
    • You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other customer, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.
    • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation, of the Company or sellers on platform or otherwise tarnish or dilute any Company’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Company’s systems or networks, or any systems or networks connected to the Company.
    • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
    • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform or any service offered on or through the Platform. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
    • You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company and/or others.
    • Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Platform.

      It is possible that other Users (including unauthorized Users or “hackers”) may post or transmit offensive or obscene materials on the Platform and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Platform, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Platform. Please carefully select the type of information that You publicly disclose or share with others on the Platform.

  • Pricing and Payment terms:

    • The Company does not guarantee the pricing of a product, despite our best efforts to show the accurate price that has been quoted by the Merchant. However, the price shown therein may not be deemed to be the final price, as delivery charges and/or shipping charges are not included in the same. Delivery charges, shipping charges and any unforeseen charge that has been borne by the Company in the attempt to deliver you the products and/or services shall be reimbursed to the Company by you and the same shall be reflected in the invoice generated on the Platform.
    • In the event of cancellation of a product, the same shall be refunded in full if the cancellation has been requested before the pick-up has been initiated.
    • In the event of returns and/or exchange of the product, please be informed that the same shall not be possible as the delivery is being done despite there being a nationwide lockdown and permitting returns and/or exchange would neither be prudent nor feasible for the Company.
  • Delivery

    The Company strives its best to deliver your goods/services to you in the shortest time possible. However, since the government of India has declared a nationwide lockdown due to the outbreak of Covid-19 (as per the Disaster and Management Act, 2005), there is a possibility of there being an indefinite delay and/or cancellation of order due to curtailing of movement of delivery agents. In the event of the delay exceeding 48 hours, the order shall be deemed to be cancelled and the Company hereby requests you to place the order again. The Company shall bear no liability whatsoever for any delay and/or cancellation of products and/or goods due to unforeseen circumstances, including but not limited to government ordinances, force majeure, pandemic, etc.

  • Privacy

    We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If You object to Your Information being transferred or used in this way please do not use Platform. We and our affiliates will share/sell/transfer/license/covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the Privacy Policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction are conducted on www.snoot.in or with third party merchant’s or third party merchant’s Platform.

  • Compliance with Laws:

    Buyer and seller shall comply with all the applicable laws (including without limitation Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008) applicable to them respectively for using payment facility and the Platform.

  • Indemnity:

    You shall indemnify and hold harmless the Company, its owners, shareholders, licensee, directors, affiliates, subsidiaries, group companies (as applicable) and their respective officers, shareholders, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any consumer defined as per the Consumer Protection Act, 1986, or penalty imposed due to or arising out of a Third Party’s/ merchant’s/ vendor’s breach of this Terms of Use, Privacy Policy and other policies, or their violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

  • Applicable Law:

    Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India.

  • Jurisdictional Issues

    Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. The Company make no representation that materials in the Platform are appropriate or available for use in other locations/countries other than India. Those who choose to access this site from other locations/countries other than India do so on their own initiative and the Company is not responsible for supply of products/refund for the products ordered from other locations/countries other than India, compliance with local laws, if and to the extent local laws are applicable.

  • Dispute Resolution:

    Any and all disputes arising out of any product/service availed by the Platform shall be resolved by the mode of arbitration, as per the Arbitration and Conciliation Act,1996. The seat of arbitration shall be in Hyderabad, Telangana. In the event of any dispute arising in reference to the arbitration, Hyderabad High Court shall have the exclusive jurisdiction for the same.

  • Trademark, Copyright and Restriction:

    This site is controlled and operated by the Animal Family Pvt. Ltd. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

  • Product and Service Description:

    The Company does not warrant that product description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. The Company does not warrant that service description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. The Company herein states that it is simply a delivery agent and holds no liability with regard to any liability including but not limited to defective product, deficiency in service, delays in delivery. You are requested to approach the merchant concerned for the same.

  • Limitation of Liability:

    IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

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